Customer service
The GoBoat experience should be as easy and pleasant as possible for you. That's why you can manage most things via our online self-service.
- All bookings can be made online
- Manage/change your booking via the link in your booking confirmation email
- Please remember the person booking the boat must show a government issued ID when you check in
- Cancellation:
- You can rebook or get a voucher for the full amount until 24 hours before departure - just use the link in the booking confirmation email
- Under 24 hours before departure the booking cannot be changed or refunded
Contact us
We are happy to help! However, please check our FAQ first, as most answers can be found there. And read more about group bookings here.
Phone hours: Monday to Friday from 2:00 pm to 5:00 pm. If possible, please use the email or self serving option. We can't edit or cancel your booking by phone.
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Maps of the GoBoat harbors in US
Do you want to see where you can sail and what to see? Do you want to make a route before you sail? Here you can find the maps of the water of each location. We have paper copies of the maps in all boats as well.
Maps of the GoBoat harbors in US
The Wharf, DC
Other inquiries
We are ready to help. Contact us based on your needs. Please first read our FAQ for the most common questions.
Group bookings
Want to sail with GoBoat for your next event? Contact us for group bookings with more than 24 people. For less than 24 people, we recommend that you book directly in our booking system.
Partner with GoBoat
If you are interested in partnering with GoBoat, please email us. Please note that we do not sponsor free boat rides. Read about our sponsorship strategy here.
Press and influencers
Press and influencers please contact GoBoat CMO Eric Ziengs. Find pictures and facts in our press room - also if you want to review a GoBoat tour.
Photo: Erica Pierre
Groups and companies
Every year, thousands of people sail with GoBoat as part of a company outing or private celebrations.
Is your company having a summer party, a department get-together or a staff association outing?
Are you throwing a birthday party, celebrating a wedding or just an occasional celebration?